Recently a news station in Atlanta did an undercover investigation of a few local heating service companies. Their investigation revealed that unfortunately some contractors tried to sell unnecessary parts and services to customers. In fact, three out of four companies were guilty of this!
When asked to inspect a properly operating heater, many of the technicians found “problems” and recommended expensive, unnecessary repairs. One actually said that the heater was leaking gas and it will “keep coming, and if the gas builds up, you know what’s going to happen.” No, I don’t want my house to blow up, but I also want to trust that a technician will not try to scam me with fear tactics. What is a customer to do?
One way to find a reputable company is to look for things that differentiate them from the competition such as certifications and affiliations. There are plenty of organizations which recognize a contractor’s good work. As a customer, you want a company that goes above and beyond to exceed your expectations. At GreenHomes America, we go beyond heating and cooling and look at a home’s overall performance.
Our franchises are Building Performance Institute certified which requires extensive training and successful testing. Ask your neighbors. A great company works to gain the trust of a customer for the long haul, not for just today. You can’t do that if you don’t want to do the right thing.